Help and contact

How can we help?

For help with DeutschPrep, email us and include the device type, app version, and a short description of what happened. Please do not include your password.

Email support
gicevicenes.dev@gmail.com

Sign-in help

If sign-in does not complete, close and reopen the app, confirm that you have an internet connection, and try the same sign-in provider again.

Purchases and restores

Open the paywall and choose Restore purchases if a completed App Store purchase is not reflected in your mock-credit balance. Credits and exam-set unlocks are linked to your signed-in account.

Progress and exam attempts

Your account progress is saved securely. Active attempt answers are also preserved on the device so a refresh or temporary interruption does not immediately lose your work.

Account deletion

You can permanently delete your account from the Account screen. If you cannot access the app, contact support from the email address connected to your account.

Privacy PolicyAccount Deletion